/* AVIAJAR PQRS - estilos públicos */
.avp-pqrs-public .avp-order h2{margin:8px 0 6px;font-weight:950;}
.avp-pqrs-public-form input,
.avp-pqrs-public-form select,
.avp-pqrs-public-form textarea,
.avp-pqrs-public .avp-form input,
.avp-pqrs-public .avp-form select,
.avp-pqrs-public .avp-form textarea{width:100%;border-radius:14px;border:1px solid rgba(15,15,20,.14);padding:10px 12px;box-sizing:border-box;}
.avp-pqrs-public-ok,.avp-pqrs-public-error{margin:14px 0;border-radius:18px;padding:14px 18px;font-weight:800;}
.avp-pqrs-public-ok{background:#ecfdf5;color:#065f46;border:1px solid #a7f3d0;}
.avp-pqrs-public-error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca;}
.avp-pqrs-public-thread{display:flex;flex-direction:column;gap:12px;}
.avp-pqrs-public-msg{border-radius:18px;padding:14px;border:1px solid rgba(15,15,20,.08);background:#f8fafc;}
.avp-pqrs-public-msg.is-agent{background:#fff8e6;border-color:rgba(255,179,0,.32);}
.avp-pqrs-public-msg.is-customer{background:#fff;}
.avp-pqrs-public-msg span{opacity:.65;font-size:12px;}
.avp-pqrs-public-files{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px;}
.avp-pqrs-public-files a{display:inline-flex;padding:6px 10px;border-radius:999px;background:#fff;border:1px solid rgba(15,15,20,.12);text-decoration:none;font-weight:800;color:#111;}
.avp-pqrs-support .avp-pqrs-public-summary{margin-top:10px;padding:10px 12px;border-radius:14px;background:#fff8e6;border:1px solid rgba(255,179,0,.25);font-weight:800;}
.avp-pqrs-support{border:1px solid rgba(15,15,20,.08);border-radius:18px;background:#fff;box-shadow:0 14px 34px rgba(0,0,0,.05);padding:16px;}
@media (max-width:720px){.avp-pqrs-public-msg{border-radius:14px}.avp-pqrs-public-form input,.avp-pqrs-public-form select,.avp-pqrs-public-form textarea{font-size:16px;}}
.avp-pqrs-public-cases h3{margin:8px 0 6px;font-weight:950;}
.avp-pqrs-public-cases-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:14px;}
.avp-pqrs-public-cases-counts{display:flex;gap:8px;flex-wrap:wrap;align-items:center;}
.avp-pqrs-public-cases-counts span{display:inline-flex;gap:5px;align-items:center;border-radius:999px;padding:8px 11px;background:#f8fafc;border:1px solid rgba(15,15,20,.08);font-weight:800;color:#111827;}
.avp-pqrs-public-case-list{display:flex;flex-direction:column;gap:10px;}
.avp-pqrs-public-case-card{display:flex;align-items:center;justify-content:space-between;gap:12px;text-decoration:none;color:#111827;border-radius:18px;padding:14px 15px;background:#fff;border:1px solid rgba(15,15,20,.10);box-shadow:0 10px 24px rgba(15,15,20,.04);transition:transform .15s ease,box-shadow .15s ease,border-color .15s ease;}
.avp-pqrs-public-case-card:hover{transform:translateY(-1px);box-shadow:0 14px 30px rgba(15,15,20,.08);border-color:rgba(255,179,0,.55);}
.avp-pqrs-public-case-card.is-closed{background:#fafafa;}
.avp-pqrs-public-case-main{min-width:0;}
.avp-pqrs-public-case-main strong{display:block;margin:2px 0 4px;}
.avp-pqrs-public-case-code{font-size:12px;font-weight:950;letter-spacing:.04em;color:#8a5a00;text-transform:uppercase;}
.avp-pqrs-public-case-meta{display:flex;align-items:flex-end;justify-content:flex-end;gap:8px;flex-wrap:wrap;min-width:160px;}
.avp-pqrs-public-tag,.avp-pqrs-public-status{display:inline-flex;border-radius:999px;padding:6px 10px;font-size:12px;font-weight:950;border:1px solid rgba(15,15,20,.10);background:#f8fafc;white-space:nowrap;}
.avp-pqrs-public-status{background:#fff8e6;border-color:rgba(255,179,0,.32);}
.avp-pqrs-public-case-card.is-closed .avp-pqrs-public-status{background:#eef2f7;border-color:rgba(15,15,20,.08);color:#475569;}
.avp-pqrs-empty{border-radius:16px;padding:14px 15px;background:#f8fafc;border:1px dashed rgba(15,15,20,.16);font-weight:800;color:#64748b;}
@media (max-width:720px){.avp-pqrs-public-case-card{align-items:flex-start;flex-direction:column}.avp-pqrs-public-case-meta{justify-content:flex-start;min-width:0}.avp-pqrs-public-cases-counts span{font-size:12px}}
.avp-pqrs-sign-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:10px}
.avp-pqrs-sign-field.is-wide{grid-column:1/-1}
.avp-pqrs-sign-field small{display:block;color:#64748b;font-size:11px;margin-top:4px;font-weight:700}
.avp-pqrs-signature-box{margin:16px 0;padding:14px;border-radius:18px;background:#f8fafc;border:1px solid rgba(15,15,20,.10)}
.avp-pqrs-signature-box canvas{width:100%;height:190px;background:#fff;border:2px dashed rgba(15,15,20,.22);border-radius:16px;touch-action:none;display:block;margin-bottom:10px}
.avp-pqrs-consent{display:block;margin-top:14px;padding:12px 14px;border-radius:16px;background:#fff8e6;border:1px solid rgba(255,179,0,.32);font-weight:800}
.avp-pqrs-check{display:flex;gap:8px;align-items:center;min-height:42px}
@media (max-width:720px){.avp-pqrs-sign-grid{grid-template-columns:1fr}.avp-pqrs-signature-box canvas{height:160px}}

.avp-pqrs-locked-hint{display:block;margin-top:4px;color:#64748b;font-size:11px;font-weight:800}
.avp-pqrs-public-form input[readonly],.avp-pqrs-public-form input:disabled{background:#f8fafc;color:#475569;cursor:not-allowed;opacity:1}
.avp-pqrs-document-preview{border:1px solid rgba(15,15,20,.10);border-radius:16px;background:#fff;padding:14px 16px;line-height:1.55;color:#111827}
.avp-pqrs-document-preview p:first-child{margin-top:0}
.avp-pqrs-document-preview p:last-child{margin-bottom:0}


.avp-pqrs-public input[data-avp-locked="1"]{
  background:#f3f4f6!important;
  color:#475467!important;
  cursor:not-allowed!important;
  border-color:#d0d5dd!important;
}
.avp-pqrs-locked-hint{
  display:block;
  margin-top:4px;
  color:#667085;
  font-size:12px;
  font-weight:600;
}

/* PQRS público: botones ghost sobre tarjetas claras.
   El botón base del portal usa texto blanco para zonas oscuras; en PQRS estos enlaces viven en tarjetas blancas. */
.avp-pqrs-public .avp-btn.avp-btn--ghost,
.avp-pqrs-public a.avp-btn.avp-btn--ghost,
.avp-pqrs-public a.avp-btn.avp-btn--ghost:link,
.avp-pqrs-public a.avp-btn.avp-btn--ghost:visited,
.avp-pqrs-public button.avp-btn.avp-btn--ghost,
.avp-pqrs-support .avp-btn.avp-btn--ghost,
.avp-pqrs-support a.avp-btn.avp-btn--ghost,
.avp-pqrs-support a.avp-btn.avp-btn--ghost:link,
.avp-pqrs-support a.avp-btn.avp-btn--ghost:visited,
.avp-pqrs-support button.avp-btn.avp-btn--ghost{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  gap:8px;
  background:#ffffff!important;
  color:#111827!important;
  border:1px solid rgba(15,15,20,.18)!important;
  box-shadow:0 10px 24px rgba(15,15,20,.06)!important;
  text-decoration:none!important;
  opacity:1!important;
  visibility:visible!important;
}
.avp-pqrs-public .avp-btn.avp-btn--ghost:hover,
.avp-pqrs-public .avp-btn.avp-btn--ghost:focus,
.avp-pqrs-public .avp-btn.avp-btn--ghost:active,
.avp-pqrs-support .avp-btn.avp-btn--ghost:hover,
.avp-pqrs-support .avp-btn.avp-btn--ghost:focus,
.avp-pqrs-support .avp-btn.avp-btn--ghost:active{
  background:#fff8e6!important;
  color:#111827!important;
  border-color:rgba(255,179,0,.65)!important;
  box-shadow:0 14px 30px rgba(255,179,0,.16)!important;
  text-decoration:none!important;
}
.avp-pqrs-public .avp-btn.avp-btn--ghost:focus-visible,
.avp-pqrs-support .avp-btn.avp-btn--ghost:focus-visible{
  outline:3px solid rgba(255,179,0,.38)!important;
  outline-offset:2px!important;
}


/* PQRS navegación: asegurar contraste de enlaces de retorno/listado */
body .avp-pqrs-public a.avp-pqrs-nav-btn,
body .avp-pqrs-public a.avp-pqrs-nav-btn:visited,
body .avp-pqrs-public a.avp-pqrs-public-nav,
body .avp-pqrs-public a.avp-pqrs-public-nav:visited{
  color:#111827!important;
  background:#ffffff!important;
  border:2px solid rgba(255,179,0,.85)!important;
  text-decoration:none!important;
}
body .avp-pqrs-public a.avp-pqrs-nav-btn:hover,
body .avp-pqrs-public a.avp-pqrs-nav-btn:focus,
body .avp-pqrs-public a.avp-pqrs-public-nav:hover,
body .avp-pqrs-public a.avp-pqrs-public-nav:focus{
  color:#111827!important;
  background:#fff8e6!important;
  border-color:rgba(255,179,0,.95)!important;
  text-decoration:none!important;
}

.avp-pqrs-public a.avp-pqrs-nav-btn,
.avp-pqrs-public a.avp-pqrs-nav-btn:link,
.avp-pqrs-public a.avp-pqrs-nav-btn:visited{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  gap:8px;
  background:#ffffff!important;
  color:#111827!important;
  border:2px solid rgba(255,179,0,.9)!important;
  text-decoration:none!important;
  opacity:1!important;
  visibility:visible!important;
}
.avp-pqrs-public a.avp-pqrs-nav-btn:hover,
.avp-pqrs-public a.avp-pqrs-nav-btn:focus{
  background:#fff8e6!important;
  color:#111827!important;
  border-color:#e0a000!important;
  text-decoration:none!important;
}

/* PQRS v2.3.8-pqrs.28 - aviso legal y aceptación al radicar */
.avp-pqrs-public .avp-pqrs-legal-box{
  margin-top:16px;
  padding:16px 18px;
  border:1px solid rgba(255,179,0,.45);
  background:linear-gradient(180deg,#fffdf6 0%,#ffffff 100%);
  border-radius:18px;
  box-shadow:0 14px 30px rgba(17,24,39,.06);
  color:#1f2937;
  font-size:14px;
  line-height:1.55;
}
.avp-pqrs-public .avp-pqrs-legal-box p{
  margin:0 0 12px;
}
.avp-pqrs-public .avp-pqrs-legal-box p:last-of-type{
  margin-bottom:14px;
}
.avp-pqrs-public .avp-pqrs-legal-box a,
.avp-pqrs-public .avp-pqrs-legal-box a:visited{
  color:#7a5200!important;
  font-weight:700;
  text-decoration:underline;
  text-underline-offset:2px;
}
.avp-pqrs-public .avp-pqrs-legal-check{
  display:flex!important;
  align-items:flex-start;
  gap:10px;
  margin:14px 0 0!important;
  padding:12px 14px;
  border:1px solid rgba(17,24,39,.12);
  background:#fff;
  border-radius:14px;
  color:#111827;
  font-weight:700;
}
.avp-pqrs-public .avp-pqrs-legal-check input[type="checkbox"]{
  margin-top:3px;
  width:18px;
  height:18px;
  flex:0 0 auto;
}